Privacy Policy

This Privacy & Cookies Policy explains how Adaxx Adtech & Media LLP and its group companies collect and use your information and how you can influence this. Adaxx Adtech & Media LLP is a company established in India with its registered address at Shop no – 8G, C Block between C2-C3, Vardhman Complex, Yamuna Vihar, Delhi-110053, Delhi, India. (company number AAZ-5193).

 

This Privacy & Cookies Policy relates to websites and apps (“sites”) operated from time to time by Adaxx Adtech & Media LLP and its group companies. When we mention “we”, “us” or “our”, we are referring to the relevant group company responsible for processing your data.

 

For the purposes of data protection law, the company operating the site on which you clicked on this Privacy & Cookies Policy will be the data controller of any personal data they collect about you. If you are unsure which company is the data controller, please get in touch using the details in the How to contact us section below.

 

We may collect various types of information about you through your use of our sites to process your requests and orders, to provide a more personalised web-surfing and shopping experience and to help us improve the services we offer. In doing this we may also collect information about you through the use of cookies and similar technologies.

 

1- Introduction :

 

In this policy, “we”, “us”, “our” and “Adaxx Media” refer to Adaxx Adtech & Media LLP. and its subsidiaries. For more information about us and how to contact us, see Section ‎12.

 

We respect your privacy and are committed to protecting it through our compliance with this Policy.

 

This privacy policy (“Policy”) applies when we are acting as a data controller with respect to the personal data of the following categories of users:

 

1.1 Website Visitors: individuals who visit our websites, and who may communicate with us or may opt in our web push notification service.

 

1.2 Customers: individuals who on behalf of themselves or of an entity, on our Website or through our partners, subscribe to use any of the services offered on the Website (the “Services”).

 

1.3 End Users: individuals who are end users of our Customers’ websites and choose to opt in our browser notification Service.

 

Please read this Policy carefully to understand our policies and practices regarding your personal data and how we will treat it. By accessing or using the Website or the Services, you agree to this Policy and consent to the collection, transfer, storage, disclosure, and use of your personal data as described below. Our Services also incorporate privacy controls which affect how we will process your personal data. Please refer to Section ‎5 for a list of rights with regard to your personal data and how to exercise them.

 

This Policy may change from time to time. Your continued use of the Website or the Services after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

 

2. Information We Collect About You and How We Collect It

 

2.1 Website Visitors

 

(a) If you are a Website Visitor, we may automatically process information about your computer and internet connection (including your IP address, operating system and browser type), your mobile carrier, device information (including device and application IDs), search terms, cookie information, as well as information about the timing, frequency and pattern of your Website use (“Service Data”). The Service Data is processed for the purpose of the use of the Website. The legal basis for this processing is our legitimate interests, namely monitoring and improving our Website.

 

(b) We may process information contained in or relating to any communication that you send to us (“Correspondence Data”) either by email or through the interactive messaging features of the Website. The Correspondence Data may include the communication content and metadata associated with the communication. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

 

(c) We may process information that you provide to us for the purpose of subscribing to our push notifications (“Notification Data”). The Notification Data may be processed for the purposes of sending you the relevant notifications. The legal basis for this processing is consent.

 

2.2 Customers:

 

(a) If you are a Customer, we collect your account data, which may include your name, email address, location, time zone and website (“Customer Account Data”). The Customer Account Data may be processed for the purposes of providing to you our Services and of ensuring their security, maintaining back-ups of our databases and communicating with you. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested Services.

 

(b) We process financial information such as credit card information when you order Services in order to facilitate the processing of payments (“Payment Information”). The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.

 

(c) We may automatically process Service Data. The Customer Service Data is processed for the purpose of providing our Services. The legal basis for this processing is the adequate performance of the contract between you and us, to enable us to comply with legal obligations and our legitimate interest in being able to provide and improve the functionalities of the Services.

 

(d) We may process information contained in or relating to any communication that you send to us (“Customer Correspondence Data”) either by email or through the interactive messaging features of the Website. The Customer Correspondence Data may include the communication content and metadata associated with the communication. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

 

(e) We may process Notification Data. The Notification Data may be processed for the purposes of sending you the relevant notifications. The legal basis for this processing is consent.

 

2.3 End Users:

 

(a) If you are an End User, we may automatically process Service Data with respect to Customer’s website. The Customer Service Data is processed for the purpose of providing our Services. The legal basis for this processing is the adequate performance of the contract between Customer and ourselves.

 

(b) We may process information about an End User’s transactions and interactions with Customer’s website or mobile application (“Transaction Data”). The Transaction Data is processed for the purpose of providing our Services to Customer. The legal basis for this processing is the End User’s consent and the adequate performance of the contract between Customer and ourselves. Transaction data may include IP address, user agent of the device.

 

3. Disclosure of Personal Data

 

3.1 We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

 

3.2 Financial transactions relating to the Services are handled by our payment services providers, Stripe. We will share Payment Information with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at https://adaxx.com/us/privacy/

 

3.3 We may disclose End Users’ Service Data an Transaction Data to the applicable Customers to provide information and analytics about the use of their website and to improve the functionalities of the Services.

 

3.4 We may disclose other Service Data to a variety of third party service providers insofar as reasonably necessary to improve the functionalities of the Services. For example, we may disclose Service Data to obtain useful analytics, provide support to our Customers, determine location data and provide search engine functionality to our Customers.

 

3.5 We may share aggregated data (information about our users that we combine together so that it no longer identifies or references an individual user) and other anonymized information to Customers for their own business purposes, for regulatory compliance, industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.

 

3.6 In addition to the specific disclosures of personal data set out in this Section ‎3, we may disclose your personal data if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; or in order to protect your vital interests or the vital interests of another natural person; to protect the safety or integrity of the Services, or to explain why we have removed content or accounts from the Services; or to address fraud, security, or technical issues; or to protect our rights or property or the rights or property of those who use the Services.

 

3.7 We offer individuals the opportunity to choose (opt out) whether their personal information is (i) to be disclosed to a third party or (ii) to be used for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently authorized by the individuals. In order to opt out from disclosure of your personal information, please email us at legal@Adaxx.com.

 

4. International transfers of your personal data

 

In this Section 4, we provide information about the circumstances in which your personal data may be transferred to countries outside the India. We and our other group companies have offices and facilities in the India and UAE. To facilitate our operations we may transfer, store, and process your information within those countries or with service providers based in Europe, India, Asia Pacific, UK and UAE. Laws in these countries may differ from the laws applicable to your Country of Residence. For example, information collected within the India may be transferred, stored, and processed outside of the India for the purposes described in this Privacy Policy. Where we transfer store, and process your personal information outside of the India we have ensured that appropriate safeguards are in place to ensure an adequate level of data protection.

 

4.1 Privacy Law

 

(a) Adaxx Media complies with the India Privacy Law as set forth by the Data Protection Law of India regarding the collection, use, and retention of Personally Identifiable Information transferred from the India to other country.  Adaxx Media has certified to the Data Protection Law that it adheres to the Privacy Law.  If there is any conflict between the terms in this privacy policy and the Privacy Law, the Privacy Law shall govern.

 

(b) Individuals may file a complaint concerning Adaxx Media’s processing of their Personally Identifiable Information. Adaxx Media will take steps to remedy issues arising out of its alleged failure to comply with the Privacy Shield Principles. Individuals may contact Adaxx Media as specified below about complaints regarding the company’s Personally Identifiable Information practices.

 

(c) Where Adaxx Media has transferred personal information of Indian residents to third parties, Adaxx Media shall be liable if those third parties do not process personal information in compliance with the Privacy Law. This shall not be the case where Adaxx Media establishes that it is not responsible for the damage caused by the third party.

 

5. Your Rights with Regard to Personal Data

 

In this Section ‎5, we have summarized the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

 

5.1 Your principal rights under data protection law are:

 

(a) the right to access;

(b) the right to rectification;

(c) the right to erasure;

(d) the right to restrict processing;

(e) the right to object to processing;

(f) the right to data portability;

(g) the right to complain to a supervisory authority; and

(h) the right to withdraw consent.

 

5.2 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can request for your personal data by sending an email to i@Adaxx.com.

 

5.3 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed. You can request correction or modification by emailing us at business@Adaxx.com.

 

5.4 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims. You can request the deletion of your account by emailing us at business@Adaxx.com.

 

5.5 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest. In order to change your privacy settings, email us at business@Adaxx.com.

 

5.6 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

 

5.7  You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

 

5.8 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

 

5.9 To the extent that the legal basis for our processing of your personal data is:

 

(a) consent; or

 

(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

 

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others. You can get your account information by sending out an email to business@Adaxx.com.

 

5.10 To the extent that the legal basis for our processing of your personal data is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

 

5.11 You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in this Section ‎5.

 

6. Retaining and deleting personal data

 

6.1 This Section ‎6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

 

6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3 We generally retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. If you no longer want us to use your information to provide the Services to you, you can request that we erase your personal information and close your account.

6.4 Notwithstanding the other provisions of this Section ‎6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

7. Children

Our Services are not intended for children. You must also be old enough to consent to the processing of your personal data in your country without parental consent. No one under age of 13 may provide any personal data through the Services. We do not knowingly collect personal data from children under 13. If you are under 13, do not use or provide any information through the Services or on or through any of their features or register an account, make any purchases through the Services, use any of the interactive features of the Services or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal data from a child under 13, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at business@Adaxx.com

 

Cookies

 

8.1 About cookies

 

(a) A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

 

(b) Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

 

(c) Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

 

(d) We also use other technologies with similar functionality to cookies, such as web beacons, web storage, and unique advertising identifiers, to collect information about your activity, browser, and device.

 

8.2 We use these technologies for the following purposes:

 

(a) to identify you and log you into the Services;

(b) to store information about your preferences and to personalise the Services for you;

(c) as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;

(d) to help us display content that will be relevant to you;

(e) to help us analyse the use and performance of the Services ; and

(f) to store your preferences in relation to the use of cookies more generally.

 

8.3 Cookies used by our service providers

 

(a) We use the following service providers to analyse the use of the Services. Each service provider gathers information about the Services by means of cookies and this information is used to create reports about with usage information. You can find information about the service providers’ privacy policies and practices at the URLs set forth below:

 

Service Provider – Analytics

 

Privacy Policy

 

Google Analytics : https://support.google.com/analytics/answer/6004245

 

Freshmarketer: https://www.freshworks.com/freshmarketer-privacy/

 

Drift: https://www.drift.com/privacy-policy/

 

Hubspot: https://legal.hubspot.com/privacy-policy

 

8.4 Managing cookies

 

(a) Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version.

 

(b) Your mobile device may allow you to control cookies through its settings function. Refer to your device manufacturer’s instructions for more information.

 

(c) If you choose to decline cookies, some parts of the Services may not work as intended or may not work at all.

 

9. Data Security

 

9.1 We have implemented measures designed to secure your personal data from accidental loss and from unauthorized access, use, alteration and disclosure. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

 

9.2 Steps taken to ensure data security:

 

(a) All the user information can only be accessed by authorized users;

(b) Users need to authenticate themselves with a username-password combination; and

(c) All data is hosted on Microsoft Azure.

 

9.3 Unfortunately, the transmission of information via public networks such as the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted through the Services. Any transmission of personal data is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Services.

 

10. Your Privacy Rights

 

In addition to the rights as explained in this Privacy Policy, under India Privacy Law, Indian residents who provide personal information to obtain products or services for personal, family, or household use are entitled to request and obtain from us, once a calendar year, information about the personal information we shared, if any, with other businesses for marketing uses during the immediately preceding calendar year. If applicable, this information would include the categories of personal information and the names and addresses of those businesses with which we shared such personal information for the immediately prior calendar year. To obtain this information please write to us at the address set forth in Section 12 below.

 

1.1 Changes to Our Privacy Policy

 

(a) It is our policy to post any changes we make to our Policy on this page. If we make material changes to how we treat our users’ personal data, we will notify you by e-mail to the primary e-mail address specified in your account. The date the Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website and this Policy to check for any changes.

 

12. Contact Information

 

The data controller responsible for your personal data is Adaxx Adtech & Media LLP. Please contact us by email at business@Adaxx.com or by post at:

 

Adaxx Adtech & Media LLP.

 

Shop no – 8G, C Block between C2-C3, Vardhman Complex, Yamuna Vihar, Delhi-110053, Delhi, India. (company number AAZ-5193)

We will collect various types of information about you through your use of our sites to process your requests and orders, to provide a more personalised web-surfing and shopping experience and to help us improve the services we offer. In doing this we also collect information about you through the use of cookies and similar technologies.